Privacy Policy

Last updated: October 2026

IT Solutions respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our computer repair, IT support, data recovery, web design, hosting and related services.

1. Who we are

IT Solutions is an independent IT business based at:

IT Solutions
Burlington House
20 Hardwick Street
Buxton
Derbyshire
SK17 6DH

Telephone: 01298 22396

For the purposes of applicable UK data protection law, IT Solutions is responsible for the personal information we process in connection with our website and services.

2. Information we may collect

Depending on how you interact with us, we may collect information including:

• Your name
• Telephone number
• Email address
• Address or other contact details where needed to provide a service
• Details about your computer, laptop or other device
• Details of the problem or service you have requested
• Information contained in messages or enquiries you send to us
• Information relating to repairs, quotations, purchases and services
• Information required to administer accounts, invoices or payments
• Information you voluntarily provide to us

We only collect information that is reasonably necessary for the relevant purpose.

3. Information on customer devices

When you bring a computer, laptop, phone, storage device or other equipment to us for repair, we may need to access information stored on that device in order to diagnose or carry out the requested work.

This may include personal files, documents, photographs, emails, application data or other information stored on the device.

We will only access information to the extent reasonably necessary to diagnose, repair, configure, test or provide the service requested.

We understand that customer devices may contain highly personal or confidential information and we will treat such information with appropriate care and confidentiality.

We do not intentionally copy, disclose or use personal files for purposes unrelated to the service being provided.

Customers remain responsible for maintaining appropriate backups of important information.

4. How we use personal information

We may use personal information to:

• Respond to enquiries
• Arrange and manage computer repairs
• Diagnose and repair equipment
• Provide data recovery and backup services
• Provide IT support
• Provide web design and hosting services
• Provide quotations and estimates
• Contact you about your repair or service
• Arrange collection or delivery of equipment where applicable
• Process payments and invoices
• Maintain business and accounting records
• Manage customer accounts
• Respond to complaints
• Meet our legal and regulatory obligations
• Protect the security of our systems, website and services

We will only use personal information for appropriate and lawful purposes.

5. Our lawful basis for processing

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

Contract

Processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.

For example, we may need your name, contact details and information about your device in order to arrange and carry out a repair.

Legal obligation

We may need to process information to comply with legal obligations, such as accounting, taxation or other legal requirements.

Legitimate interests

We may process information where this is necessary for our legitimate business interests and those interests are not overridden by your rights.

This may include managing our business, maintaining customer records, responding to enquiries, improving our services, preventing misuse and maintaining the security of our systems.

Consent

Where consent is required by law, we will ask for it before carrying out the relevant processing.

You can withdraw consent where processing is based on consent.

6. Sharing personal information

We do not sell your personal information.

We do not share your personal information with third parties for their own marketing purposes.

We may share information where reasonably necessary to provide a service, operate our business or comply with legal obligations.

This may include:

• Suppliers and service providers who help us provide our services
• Hosting, domain, email or software providers
• Payment providers where required to process a payment
• Professional advisers where necessary
• Government authorities, regulators or law enforcement agencies where we are legally required to do so
• Other organisations where you have asked us to involve them in providing a service

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.

7. Website analytics and cookies

Our website may use cookies and similar technologies.

Where analytics or other non-essential tracking technologies are used, these will be handled in accordance with our Cookie Policy and applicable consent requirements.

For more information, please see our Cookie Policy.

8. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.

However, no method of storing or transmitting information can be guaranteed to be completely secure.

Where we have access to customer devices during a repair or support service, we take reasonable care to protect the information stored on those devices.

9. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The length of time information is retained will depend on the type of information and why we need it.

For example:

• Repair and customer records may be retained for as long as reasonably necessary to manage the customer relationship, warranty issues and business records.
• Financial and accounting information may need to be retained for longer periods where required by law.
• Enquiry information may be retained for as long as necessary to deal with the enquiry and any resulting service.
• Information relating to ongoing services may be retained for the duration of the service relationship and for an appropriate period afterwards.

Where information is no longer required, we will take reasonable steps to securely delete or dispose of it.

10. Customer devices and temporary data

During repairs, data recovery or IT support, temporary copies of files or other information may sometimes be created where technically necessary to carry out the requested work.

Where temporary copies are no longer required, we will take reasonable steps to remove them.

Where data is recovered from a damaged storage device, recovered data may need to be transferred to another storage device supplied by the customer or supplied as part of the service.

We will not intentionally retain copies of recovered personal data after it is no longer reasonably required for the service, subject to legitimate business, legal or contractual requirements.

11. Your data protection rights

Under UK data protection law, you may have rights including:

• The right to request access to personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of personal information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain types of processing
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise a data protection right, please contact us using the details below.

12. How to make a request

To request access to your personal information or exercise another applicable data protection right, please contact us.

We may need to verify your identity before providing personal information or making changes to your information.

We will respond to valid requests within the time required by applicable data protection law.

13. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Information about making a complaint is available from the ICO website:

https://ico.org.uk/make-a-complaint/

14. Children's information

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children through our website for marketing purposes.

If you believe a child has provided personal information to us unnecessarily, please contact us.

15. Links to other websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any external website you visit.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, the way we process information or changes to legal requirements.

The latest version will always be published on this page.

17. Contact us

If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise your data protection rights, please contact us:

IT Solutions
Burlington House
20 Hardwick Street
Buxton
Derbyshire
SK17 6DH

Telephone: 01298 22396

Website: https://it-solutions.uk.net/